Frequently Asked Questions!

Does DTechSite offer Returns?
Yes, This is our Return Policy.

Information Required to Request a Return

To request a return order, you will need to provide the following information:
DTECHSITE Invoice Number, Order Number or Customer PO Number
DTECHSITE Part Number or Manufacturer Part Number
Reason for Return
Product condition
Serial Number (if the product being returned is serialized)

The following search methods will be available to help you locate an invoice so a Return Order can be created:

Invoice Number
Purchase Order Number
Serial Number
Product Number
Order Number
Customer PO Number



All product returns must meet DTECHSITE's return policies in order for DTECHSITE to issue a return order. Provided DTECHSITE has return rights with its manufacturers/suppliers, Tech Data only accepts the return of products that fall within one of these categories within THIRTY (30) DAYS from the date of DTECHSITE's invoice:

Factory Sealed (in fully resellable condition - i.e. no stickers, markings, etc.)

Defective or Dead on Arrival (DOA)


Open
- Non Defective

IF DTECHSITE DOES NOT HAVE RETURN RIGHTS TO THE MANUFACTURER,
THE PRODUCT IS NON-RETURNABLE.

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Types of returns that you can request from DTECHSITE Customer Care:

Replacement returns of products damaged on arrival - , If requested, a replacement order can be created and DTECHSITE ships the replacement product as soon as the product is available.

Cross-Shipment returns of DOA products - If you have a net-terms open account, DTECHSITE ships the replacement product immediately; you ship the damaged product, and the packages cross in transit.

Credit returns of undamaged products - Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, DTECHSITE credits your account. Custom-configured products cannot be returned for credit
Products returned for any reason other than Dead on Arrival (DOA), Defective, or Open – Non Defective, must be in resalable condition (no stickers, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that do not meet the condition specified on the return order are often not eligible for return and will be returned back to the customer.

All eligible returns will receive a Credit that will be issued at current pricing or original purchase price, whichever is lower.
For your Returns Order to be issued and honored, your Accounts with DTECHSITE must be current.
Products Returned Without a Valid Returns Order: Products not authorized for return shall be defined as an "unauthorized return". Unauthorized returns may be returned to you at your expense or DTECHSITE may, in its sole discretion, issue a credit for the current price or the cost of goods less a 30 percent handling fee. Tech Data will not be liable for any loss or damage to unauthorized returns.

Custom Orders/Products Returns Not Allowed: All orders that require configuration or assembly of product to meet customer specifications are non-cancelable and may not be returned to DTECHSITE. These orders are custom built to meet a specific customer's need and may not be canceled. The customer is responsible for the full payment of the order once a purchase order has been sent to DTECHSITE.

Additional Products Not Eligible for Returns:

End-of-Life Products

Original Equipment Manufacturer (OEM) Products

Refusal of Orders: Refused orders are subject to a cancellation fee. Call DTECHSITE Customer Care at 305-220-9099;105 before refusing any shipment. Failure to call may result in credit refusal, and products will be returned to you at your expense.


RETURNS SHIPPING GUIDELINES

For DTECHSITE to process your return in a timely manner, please review the information and follow the procedures outlined below:

Use the original manufacturers' boxes and packaging.

Package all returns to prevent damage in transit.


All returns must have a return order number printed on the return shipping label.


Do not write addresses or return order numbers on the outside of the manufacturers' boxes. Products must be in resalable condition to receive credit.


All returns must be unused and include all components, accessories, cables, software and manuals in the original shipment.


All returns must be received by DTECHSITE within 30 days from the date the return order number is issued. Return order numbers are only valid for 30 days.


DTECHSITE does not provide call tags or shipping labels for returns unless it is a DTECHSITE Error.


Provided DTECHSITE has return rights with its manufacturers/suppliers, DTECHSITE will accept the return of products as long as the RA is issued within THIRTY (30) DAYS from the date of DTECHSITE's invoice. Products that are inoperable at first use are eligible for a DOA return depending upon the manufacturer's returns policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase.
Manufacturer returns policies are subject to change without notice.

In accordance with manufacturer policies. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense.If you have a DOA or defective product and are unable to complete the return via our on-line tools, please call DTECHSITE Customer Care at 305-220-9099;105 
Technical Support: When necessary, our DTECHSITE Technical Support department will assist you in reviewing the manufacturer's installation procedure to rule out incompatibility. Often, by offering expert technical information, they can help you avoid the time and expense of returning a product. This service may be available to you with a small fee.


SEALED PRODUCT RETURNS

Provided DTECHSITE has return rights with its manufacturers/suppliers, DTECHSITE will accept the return of Sealed Product Returns products as long as they are returned within THIRTY (30) DAYS from the date of DTECHSITE's invoice.
All products must have been purchased from DTECHSITE and your account with Tech Data must be current.

To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.

Non-Compliant Factory Sealed Returns: 
All factory sealed returns that are not received in resalable condition may be subject to a 30% restocking fee are returned to you at your expense. Credit will be issued at current pricing.

Discontinued/Obsolete Products: 
Manufacturers reserve the right to limit factory sealed returns on discontinued items.


FREIGHT DAMAGE GUIDELINES

In order for DTECHSITE to process your Freight Damage claim quickly and efficiently:

Contact DTECHSITE Customer Care at 305-220-9099;105 within 10 Days of the date of delivery to report the claim. LTL shipments received short or damaged must be notated on the POD at time of signing.

Provide DTECHSITE Customer Care with condition of the product, tracking number, contact name and phone number where package is located. (Address must be the same as the address where the product was delivered or the claim is no longer valid and will be denied.)


The carrier should inspect and/or pick up the damaged package, leave a call tag, pick up receipt and return the product back to us at DTECHSITE within 7-10 business days. Please keep this receipt for your records in case the product is not returned to DTECHSITE.


In the event that the inspection does not take place, your product is not picked up, or you have not received an email label/call tag within 10 business days of your initial call, please contact DTECHSITE Customer Care at 305-220-9099;105 

Does DTechSite love kittens?
Yes, however we are extremely ALLERGIC!

HAPPY HALLOWEEN!
From all of here at DTECHSITE!